ATS keywords for a customer service representative resume
An Applicant Tracking System (ATS) scores your resume against the job ad. Work these terms in naturally where they reflect your real experience:
Key skills to highlight
- ▸Resolving customer issues across channels
- ▸De-escalating and handling complaints
- ▸Meeting service KPIs
- ▸Using CRM and ticketing systems
- ▸Accurate record keeping
Credentials Australian employers screen for
- ▸Demonstrated customer service experience
- ▸CRM and ticketing system proficiency
- ▸Right to work and clear availability
- ▸Any relevant product or industry training
Common mistakes to avoid
- ▸Generic 'helped customers' lines instead of results and KPIs.
- ▸Not naming the CRM or ticketing systems used.
- ▸Omitting availability for rostered or contact-centre roles.
- ▸A one-size resume rather than matching the channel and industry.
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Rewritten summary
Results-driven B2B SaaS marketer with 6+ years driving demand generation and pipeline management across APAC. Proven track record reducing CAC by 34% via Salesforce-integrated campaigns...
Your live ATS match score, with the exact edits to make.
Frequently asked questions
How do I quantify customer service experience?
Use service metrics: CSAT scores, call or ticket volumes, resolution rates, or average handling time. For example, 'Maintained 95% CSAT across 60+ daily contacts'.
Should I list the CRM and tools I've used?
Yes. Name the CRM and ticketing systems (Salesforce, Zendesk and similar), since employers screen for relevant systems experience.
How do I write this resume with limited experience?
Lead with transferable skills, communication, patience, problem solving, and any retail, hospitality or volunteer work where you served customers.
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